Depending on your description, the call you received appears being a fraud. Telus can take customer protection really significantly, and we want to assure you of the following:
You may only modify it. I waited for an hour or so around the phone to speak to a human. He was valuable, but had to redirect me to a different particular person. I was then on keep for an additional hour. They supplied me a better offer, nevertheless it was not what was presented on the internet. Those specials are for new customers. To be a loyal customer I would need to pay out $seventy eight as compared to $60 for just a new customer, for your service I preferred.
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Hello RoHo_ and many thanks for your time and effort, our team are going to be content to explore this along with you. We will need additional information relating to your account so we are going to ship you a private concept Soon, thanks!
The new contacting element involves mysterious callers to hear a brief information and manually reply using a 1-digit code. For example, a primary-time dialer making an attempt to connect to a customer with the decision Handle feature will be greeted with a quick message stating “this selection has Phone Command – to receive by means of, make sure you push 9.” The selection is randomly produced. When the digit is pressed, the call will hook up.
Nonetheless, the most effective just happened. Just after conversing with Telus organization, I wasn't satisfied with the program provided and questioned for being tranferred to the LOYALTY dept. She modified the price of the information plan but greater the price of the cellular phone for the Web of -$1. WHAT A JOKE!!!
Hi All people, I need to Speak to customer service with regard to modifying a payment arrangement. I desired to know when there is an e-mail or other technique to contact them since I am Performing, and many situations I attempt to get in Telus technical support touch with and don't get to speak to another person right before I have to hang up.
The TELUS group acknowledges that our perform spans numerous Territories and Treaty locations and we are grateful for the normal Awareness Keepers and Elders that are with us currently, all those who have absent prior to us and also the youth that encourage us.
The scammer referred to as this morning through the variety 17787193836. It had been a lady. She supplied me to alter my phones right into a loyalty application which was a means greater deal than what I have now.
Available to improve our telephones as well. She sent me a handful of codes by means of textual content and email to relay to her. She then started to request my charge card to get a just one time charge.
Get in touch with Manage enables customers to record as many as 25 telephone quantities on their accepted callers' record, and up to twenty five on their own blocked callers' listing. Numbers over the acknowledged callers' list will likely not hear the information or really need to insert the 1-digit code.
I am told to talk to Loyalty and Resolution and nevertheless receiving no the place. I've managed to speak to 2 people that named on their own professionals inside the Philippines, who could not help me.
So inefficient. An electronic mail would obtain the information throughout a good deal easier. The subsequent agent said sorry and can reverse the final thirty day period’s charge and cancel it. Another month One more $seven. Sigh. On the mobile phone all over again above one-one/two hour. The second consultant was defending her employer and implying I used to be Completely wrong. Just charge me the $340 and end the $seven monthly bill and cancel the digital camera, I begged her, and afterwards I finished the decision. She remaining a message stating she are not able to carry on Using the cancellation given that I hung up. At this time I’m experience bodily sick from it. I simply call all over again… forty five minutes. Be sure to, just end this partnership now. Lastly Yet another agent certain me It might be cancelled. In complete, above eleven hours within the cellphone given that February making an attempt to cope with the camera return. It felt like punishment… just as if I’m the enemy - just after expending around $forty,000 with Telus through the years and in no way when complained. I’m extremely patient and well mannered. My request was so easy. The complete matter was manufactured painfully difficult and prolonged for months.
Solved discussions will likely be shut and saved for ninety times, and may be accessed from the Information Centre within the My TELUS app.
In the approaching months and months, we are going to be working to increase the merchandise and services supported, so continue to keep examining again for updates.